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Help & FAQ | SaveonTextbooks.net

 

ABOUT US:

What does SaveOnTextbooks do?

How does it work? 

Why SaveOnTexbooks.net?

Do you sell or buy books directly?

Our commitment and guarantee 

Spreading the word


CASH BACK FAQ

What is Cashback?

How quickly is Cashback credited to my account? 

When do I get my cash back payment? 

How can I get paid my cash back?

Can I use special offers and coupons and still earn cashback?

How do I make sure that I am earning cash back?

TROUBLESHOOTING

I cannot find the textbook i need!

I have a problem with an order. What shall I do?

What if I want to return or cancel an order?

Why did my purchase not track the cash back?

Why can I see no mention of my transaction in MyAccount Pages?

Why has my CashBack been replaced with zero?

My cashback has tracked, but at a lower amount. Why?
The payable date of my transaction has passed but it is still not payable?
Submit a Missing Cashback Claim

How do I request payment?

What is the minimum threshold for me to request a payment?

I cannot click through to a merchant's site. Why?

TEXTBOOK BUYING, RENTING and SELLING ADVICE

ISBN

Buying International edition textbooks
Instructor and Annotated Editions

 

 

ABOUT US:

What does SaveonTextbooks do?

SaveonTextbooks.net searches hundreds of online bookstores at once to find where you can save most on your books. We'll compare and calculate the cheapest possible prices including current discounts, coupons and shipping. Additionally, when you make a purchase, we'll pay you back up to 10% on what you've just spent, thus sharing our sale commission with you.
SaveOnTextbooks is a three-in-one tool - book price comparison, exclusive coupons and CashBack; designed to offer unmatched savings on buying, renting or trading in books. The three tools we integrate work like this:

Compare book prices

Our website features an unmatched book price comparison engine, not only listing single textbook's lowest prices, but also giving you the best combined price for all of your books, taking into account your pre-configured requirements. Our book price comparison engine is superior from most others on the Internet exactly in this: it is able to calculate the best total price on all your books including all textbook coupons, discounts, shipping and cashback. Why is this so difficult, you may ask? Well, imagine you have to buy a total of five books. Finding the best price on every single book is a joke. But while most of the bookstores nowadays offer more than 5 textbook coupons on average at a time: some giving "$5 off 2 items ordered", others "10% off over $100 order", "free shipping over $50"; things get more complicated, don't they :) ? This is where we give you a hand. For free! 

We save you money with our exclusive discount coupons:

It's not a secret now every other bookstore has some occasional deals and discounts. Most often they come in the form of coupons. It is time consuming to keep track of all of them for the regular student. We do this for you. Additionally, we do offer excusive deals open only to our members. We've integrated all discounts in our price comparison engine so you can rest assured you get the best possible price. And if that's not enough - 

We'll give you up to 10% Cash Back! 

You may guess that all other ...hmm... nice online bookstores out there get big commissions for getting your business. Well, we do as well. BUT! But we do pass a good deal of our commission back to you in cash, paid via PayPal. In addition to all coupons and discounts SaveonTextbooks will cash you back up to 10% of the value of your order! How cool is that?!


How does it work?

 Its as easy as 1-2-3! Simply 

1. Find your book(s) by listing your ISBN's and get our price quote with the lowest prices, exclusive coupons and Cash Back on all new and used textbooks, rentals and buyback; 

2. Buy, rent or sell your books by following our direct links (it is important to click on our links when shopping in order to get the cashback), and 

3. Get your cash back paid via PayPal on a monthly baisis. 

 

Why is SaveonTexbooks.net better than your campus bookstore and all other price comparison sites?


We are up to 95% cheaper!

On average we are cheaper than any single bookstore on the Internet.
Additionally, we are cheaper than any other book price comparison website out there because we do not simply compare prices and discounts. SaveonTextbooks.net is the ONLY website in our niche which will share with you its revenue from the bookstores (giving you up to 10% Cash Back) along with including exclusive coupons and deals while comparing college book prices. 

We have exclusive discount coupons and deals!

Besides all regular discounts and coupons, we offer exclusive coupons and discounts available ONLY to our users. We update the coupons constantly and our prices are live.

We'll pay you back up to 10% Cash Back!

We offer up to 10% cash back on what you spend through our webiste, payble via PayPal. This comes from our commissions with the book merchants.

Our price comparison technology is superior

We reach out to more than a thousand of online book retailers through our network of affiliated bookstores. We believe this is more than enough to give you a fair market value for your books. At the same time, we are constantly working and updating our price comparison engine and looking for ways to improve it even further. 

Although you'll find an endless list of websites which compare textbook prices, we believe our price comparison is superior because we use unique intuitive and innovative approaches to show and filter the results giving more control in your hands. We are able to give you the best price for any single book or for all your textbooks within our BookBag. We calculate automatically all coupons, shipping and cashback for you. Try it and you'll see.
 

Do you sell or buy books directly?

No. Unlike other online bookstores, SaveonTextbooks doesn't buy or sell a thing. We fetch the prices of as many as possible bookstores, compare and sort them, and show you where to save most money on your books. Additionally, we will give you back in cash up to 10% of what you spend. And all this is completely free.
SaveonTextbooks just helps you find the best book deals online.


Our commitment and guarantee 

We are fully committed to making textbooks cheaper and to make SaveonTextbooks.net a cheaper alternative to your university bookstore. We guarantee you will get the best possible textbook prices! 


Spreading the word

SaveonTextbooks is a new service, so spreading the word about us is vital about our success. As we pay back the bigger part of our commissions we cannot afford high advertising budget as the "nice" university bookstores out there. Additionally, spreading the word would make you a favour as well by enabling us to get better deals for you. We would be more than grateful if you recommend us on FaceBook, MySpace, Twitter or wherever else you wish :)

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CASH BACK FAQ

What is Cashback?

Cash Back is the amount we will pay you for making purchases through our website. We will pay you back in cash via PayPal up to 10% of what you spend with our affiliated bookstores. To view the current Cash Back rates click here.


How quickly is Cashback credited to my account?
 

Most cashback rewards are credited within a week. Some stores, however, cannot confirm your purchase until the return period has elapsed and may take up to forty days to confirm your cash back. During this period the amount will appear with status "Pending" in your balance. 


When do I get my cash back payment? 

Every month, we send you a cashback payment (currently we offer PayPal payment only) for purchases posted during the previous quarter. But if you've earned less than $10 cash back, we'll carry over your money to the next payment. Bonus Rewards do not count toward the $10 minimum. The term "Bonus Rewards" includes monies earned as a Sign-up Reward or Tell-A-Friend Bonus and other bonuses and rewards. Before you earn your first $10 cash back the bonus payments will appear with status "Pending" in your balance. 

As SaveonTexbooks is constantly working on ways to pay you faster if you have accumulated more than $10 in Cash Back you may request a payment before the payment deadlines.Just visit MyAccount to view and edit your cash back settings and request a payment. Note that you must sign-in to do this.

How can I get paid my cash back?

We deposit your payment in your PayPal account - sender's fees are on us. Just enter your full name and mailing address into your Address, Email & Password page for verification purposes. If you do not have a PayPal account you can open one in just a minute for free by clicking here.


Can I use special offers and coupons and still earn cashback?

In cooperation with the major book merchants, we provide you with exclusive deals and coupons that you can combine with cash back for maximum savings. We provide you with an extensive list of discounts and coupons. Please refer to the Coupons & CashBack page or simply search for a book to view the current offers. If you choose to use coupons and specials that are not listed on the SaveOnTextbooks website, we cannot guarantee that you will be eligible to receive an SaveOnTextbooks cashback on your purchases.

Furthermore, please be advised that the coupons and deals listed on SaveOnTextbooks bookstore are subject to change. Restrictions and terms may apply. SaveOnTextbooks tries to present the most accurate offers but cannot make guarantees due to the time-sensitive nature of these promotions. If you have any problems with any of our coupons please contact us.


How do I make sure that I am earning cash back?

Purchases you make at the SaveonTextbooks' affiliated bookstores are only credited if you start your shopping session at SaveonTextbooks.com or another SaveonTextbooks service (like the SaveonTextbooks iPhone and Android apps). As much as we'd like to give you cash back even if you do not start shopping via an SaveOnTextbooks link, we have no way of proving you are our member without being able to track your click.

If you click through SaveOnTextbooks and make a purchase, then surf elsewhere on the Web and return to that bookstore and make a second purchase, your second purchase is not guaranteed to earn cashback. (You must click through an SaveOnTextbooks link every time you shop at a bookstore site.) If you use multiple windows on your browser, the window in which you shop at the store must have come from an SaveOnTextbooks link. Also, while virtually all transactions are eligible for cash back, there are sometimes a limited number of items that do not qualify for cash back.

 

TROUBLESHOOTING

I cannot find the textbook i need! 

Sometimes it's tough to find the exact book you're looking for to begin with. In this case, you need to get the ISBN number of the book (that's the unique 10 or 13 digit number that's assigned to every book in the world usually located by the UPC Barcode). Remeber, ISBN is the best way to look for your books. If after entering the ISBN you still can't find your book, it is because none of the bookstores we search carry it.

I have a problem with an order. What shall I do?

Although, we'd like to know if you have problems with any of the affiliated bookstores we list, the best way to act in such a case is at the same time to contact the merchant directly. 

What if I want to return or cancel an order?

Returns are subject to the return policy of each merchant from which you purchased. If you return or cancel an item, we have to reverse any cash back earned from that sale.

Exchanges also usually reverse cashback awards. In the process of an exchange, the merchant cancels the old order and replaces it with a new one. When the merchant creates the new order, it usually fails to capture the referral from SaveOnTextbooks and credit us a commission.

To avoid losing cashback on an exchange, we recommend returning the merchandise and making a new transaction via SaveonTextbooks.

Why did my purchase not track the cash back?

Whilst all of the transactions of transactions do track, there will always be situations where, for instance, anti-spyware, anti-virus or other protection on your computer might prevent cashback tracking back to your account.

If this happens, then firstly – Don’t Panic. Please wait at least a 40 days – as some transactions take a little while to be reported to us by the merchants (it does not depend on us). For example most bookstores have 20-30 days risk free returns. If at this stage, the cashback has not tracked to your account, simply complete a 'Missing Cashback Claim' – using the "contact us" link at the bottom of every page or "Contact Support" from MyAccount. The claim form should only take a few minutes to complete – but you will certainly need your order number and any other details as supplied by the merchant you purchased from.

Having received your cashback claim, we will then chase up your cashback on your behalf with the merchants. The vast majority of claims are resolved successfully within a few weeks. Even if your claim takes longer, we still expect to be able to resolve it in due course.

Why can I see no mention of my transaction in MyAccount Pages?

Transactions may take a week or two to show up in your account balance.

If you have, however, already waited more than, say, 14 days and there is still no sign of your transaction, then the best thing to do is to submit a Missing Cashback Claim. You can do this by following the "contact us" link at the bottom of every page or "Contact Support" from MyAccount.

Please note, if your transaction has tracked, but with zero cashback, then that is another matter (see appropriate link below). 

Why has my CashBack been replaced with zero?

If this has happened then I’m afraid it means that the book retailer has declined your cashback for some reason. We are not usually informed of the reason why a retailer might decline a transaction – but common reasons are as follows:

- The purchase (or part of the order) has been returned or cancelled.

- There was a problem during payment.

- Although the retailer has tracked your transaction – they have decided that it didn’t qualify under their cashback terms for some reason.

If this has happened to you, and you genuinely can think of no reason why your cashback should have been declined, then the best thing to do is to submit a Missing Cashback Enquiry by following the contact us link below.

 

My cashback has tracked, but at a lower amount than expected. Why?

Firstly, has your Purchase Amount also tracked at a lower amount than expected? If so, please follow the relevant link below.

If your purchase amount appears to be correct, but your cashback is lower than expected then it may be that the cashback deal offered by the retailer has recently changed. Please do let us know so that we may change the rate shown – although our systems should pick up any changes pretty quickly.

We apologise if you feel you have lost out for this reason – but from time to time our rates may become out of date – and this is normally through no fault of our own, as we are not always informed when retailers change their rates. You should hopefully have noticed the discrepancy pretty quickly – in which case you should be able to return the item/cancel your policy if the cashback was very important to you.

Rates are as likely to be revised upwards as downwards – but strangely, not a lot of people feel the need to tell us if they have received more cashback than expected!

However, if you feel that your cashback is tracking lower than the rate displayed on the site at the time of your transaction, then please submit a missing cashback claim using the contact us link below to enable us to look into this further.

Just to mention again though, we are very sorry if you feel you have missed out on some cashback because the rate has changed. We work hard to try to keep our rates up to date – but when listing thousands of retailers, it is inevitable that from time to time the odd rate may become inaccurate.


The estimated payable date of my transaction has passed but it is still not payable?

Estimated Payable Date’s are just that – ‘estimated’. This means that sometimes your transaction may not become payable at the expected time.

Reasons for this vary – but a common reason is that from time to time the retailers are late making payment to the Affiliate Network who runs their scheme for them. This means that the cashback isn’t paid to us at the expected time – hence we don’t receive your cashback to pass on to you at the expected time.

There are also occasions where a retailer delays payment of cashback for a set period of time in order to ensure genuine signups/purchases. Where this is the case, we try to advise on the retailers information page.

Submit a Missing Cashback Claim

OK - sorry if you've had to read through a few FAQ and Help pages - but now we can all be sure that you are in the right place and that you really need to submit a Missing Cashback Claim.

You can do this by following the "contact us" link at the bottom of every page or "Contact Support" from MyAccount.

(Just a word of advice - PLEASE provide a specific order number or membership number whenever possible in the appropriate fields. Without such information it is highly likely that the retailer won't be able to trace your transaction - in which case you won't be getting your cashback).
Thanks...

How do I request payment?

Providing you have transactions of more than $10 which have become payable, you can request payment at any time (although we do ask that you don't request Payment more than once every 14 days to help to reduce our admin).

To request payment please go to the "Withdraw money" section of your account and fill out the form. 


What is the minimum threshold for me to request a payment?

You can request a payment via Paypal for any amount above $10.  

I cannot click through to a merchant's site. Why?

Firstly, we would suggest that you try by clearing the cookies on your computer. To find out how to do this, please see the link below.

The issue could also be related to anti-spyware or other protection software on your computer.

This protection software often seems to prevent computers from accessing the affiliate network sites, which are used to track your cashback.

To prevent this problem you will need to look at the URL (site name) in the address bar of your browser when you get the blank page, and then allow that domain to be accessed by your protection software. This domain may look something like www.cj.com or www.[randomletters].com.

If these solutions aren't successful, we would suggest that you try accessing the links via another web browser or another computer.

 

TEXTBOOK BUYING, RENTING and SELLING ADVICE

ISBN:

Sometimes it's tough to find the exact book you're looking for. In this case, you need to get the ISBN number of the book (that's the unique 10 or 13 digit number that's assigned to every book in the world usually located by the UPC Barcode). Remeber, ISBN is the best way to look for your books. If after entering the ISBN you still can't find your book, it is because none of the stores we search carry it.

 

Buying International edition textbooks:

Save money on Int' edition textbooks:
You can
save a lot on your college books by buying cheap international edition texbooks. International editions are published at a lower production cost for sale in foreign markets. Overseas distributors and bookstores then re-sell the titles to customers in other parts of the world, including the USA, much cheaper. You will find a lot of international edition copies listed in our price comparision results. Just have in mind that although they are usually cheaper than the US versionthe re-sale value of international edition books is also lower than that or their US counterpart - so there is no guarantee you will be better off if your plan is to buy, use and then resell. So it might be a good idea to check the textbook buyback prices too.
 
How to recognize?
International editions of textbooks may have different ISBNs and cover pages. Most often, the textbook will state "International Edition" or "Low price edition" on the cover or included with the publication information inside and may have "ISE" printed on the spine.
 
The difference: 
International edtions have identical pagination and content as the US counterpart. Occassionally, int'l editions may have different excercises at the end of the chapter. International editions may be softcovers with black and white illustrations, and may not include CD ROMs or other supplementary materials that may have been included with the U.S. edition textbook. They might be printed on cheaper paper. All this information is usually provided for each item for sale on our website. 
 
You will not find international edition textbooks in your local college bookstoreDespite the fact that they are not directly marketed to college students in the U.S., they remain extremely popular among students as a viable way to save money on textbooks, due to their similarity to U.S. editions and their very cheap pricing. Despite controversy and discussions it is safe to say it is 100% legal to buy international edition books in the USA.
 

Instructor and Annotated Editions

Instructor and annotated editions are identical in content to the student edition but may have additional publisher markings on them stating "Instructor's Edition" or similar notes. Often these do not contain all of the same supplementary materials (i.e., CDs, access codes, etc.) as their U.S. Student Edition counterpart.
 
 
 

 

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    Behind the scenes...

    SaveonTextbooks is the cheapest book store you will ever come across. With a click of your mouse we will search for your books all over the Internet and will calculate and compare for you all available prices including current discounts, coupons and shipping. On top of this we will pay you back in cash up to 10% of what you spend on your textbooks! We can do this because book retailers pay us a sales commission for sending you their way, and we use the commission to pay you cash back. We are the only textbook store on Earth that will do all this for you. You can buy new or used textbooks, rent or sell - our prices are unmatched. Simply the best prices on your books!

    It's that simple and it does work! Try it now and !Spark the Revolution!

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